1. Introduction
NetVolo protects your privacy and personal data. This policy explains how we collect, use, store and protect your information, in line with the GDPR and applicable French law.
2. Data controller
The data controller is NVLP NETVOLO PROVENCE, SIREN 933 296 675, 771 Avenue Marc Lepoutre, 84700 Sorgues, France.
Data protection contact: contact@netvolo.fr.
3. Collected data
We collect the following categories of personal data:
- Identification data: name, email, phone, postal address.
- Account data: credentials, preferences, support history.
- Billing data: billing address, transaction history.
- Technical data: IP, access logs, browser, operating system.
- Service data: configurations, usage logs, performance metrics.
4. Purposes and legal bases
- Contract performance: account setup, service delivery, support.
- Legal obligations: invoicing, accounting, lawful requests.
- Legitimate interest: security, abuse prevention, service improvement.
- Consent: marketing communications and non-essential cookies.
5. Recipients and processors
We never sell your data. We only share it with:
- Secure payment processors (e.g., Stripe, PayPal).
- Operational tooling providers (support, transactional email, analytics).
- Authorities when required by law.
6. Data hosting
All data is hosted on NetVolo infrastructure operated by NVLP NETVOLO PROVENCE. We do not use third-party hosting providers for our core services.
7. Retention periods
We retain data for as long as necessary to provide the services, and then as required by applicable legal obligations (billing, accounting, security).
8. Data security
- TLS encryption in transit.
- Strict access controls and logging.
- Monitoring, backups, and continuity measures.
9. Your rights
You have the following rights under the GDPR:
- Right of access, rectification, and erasure.
- Right to portability and restriction.
- Right to object and withdraw consent.
To exercise your rights: contact@netvolo.fr. You may also lodge a complaint with the CNIL.
10. Cookies and similar technologies
We use cookies to improve your experience. See our Cookie Policy.
11. Contact
- Email: contact@netvolo.fr
- Phone: +33 4 11 78 93 01
- Address: NVLP NETVOLO PROVENCE, 771 Avenue Marc Lepoutre, 84700 Sorgues, France