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Refund Policy

Last updated: February 9, 2026

1. Introduction

This refund policy describes the conditions applicable to NetVolo services (web hosting, VPS, game servers, email, and related services). It complements our Terms of Service and is based on Articles L221-18, L221-24, L221-25, and L221-28 of the French Consumer Code.

2. Scope

This policy applies to purchases made on the NetVolo website. It does not cover registry or third-party fees once incurred.

3. Right of withdrawal

For distance contracts, consumers have 14 days to exercise their right of withdrawal, starting from the service contract date. (Article L221-18.)

If you request immediate activation before the end of the withdrawal period, performance may begin at your express request. If you withdraw after performance has started, a proportional amount for services already provided may be due. (Article L221-25.)

Where the service is fully performed after your express consent and waiver, the right of withdrawal no longer applies. (Article L221-28.)

4. Eligibility

  • Request submitted within 14 days of purchase unless otherwise stated.
  • Account in good standing and compliance with the Terms of Service.
  • Any service that has been activated or consumed is considered performed and is not refundable, except where the law requires otherwise; if withdrawal occurs after performance has started, only the unused portion may be refundable.

5. Refund cases

  • Service not delivered or activation failure attributable to NetVolo.
  • Duplicate charges or verified billing errors.
  • Major prolonged outage in breach of service commitments.

6. Exclusions

  • Domain registrations, renewals, or transfers: no refunds. Registration is executed immediately and registry fees are consumed. Withdrawal does not apply after full performance. (Article L221-28.)
  • Setup fees, dedicated IPs, options, or add-ons already consumed.
  • Abuse, fraud, or violation of the Terms of Service.

7. Process and timelines

To request a refund:

  • Email contact@netvolo.fr with your order reference.
  • We review requests within 5 business days.
  • Refunds are issued to the original payment method.

When the right of withdrawal applies, refunds are issued within 14 days of being informed of the withdrawal decision. (Article L221-24.)

8. Partial refunds

A partial refund or service credit may be offered pro-rata for the unused period, depending on the service and usage status. (Article L221-25.)

9. Disputes

If you disagree with a decision, contact our support for review. For consumers, mediation paths are listed in our legal notice.

10. Contact